Last Updated: March 1, 2025
Thank you for choosing IELTSWritingCorrectionService.com, a service provided by ScotMac LLC (“Company,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal data.
This Privacy Policy explains:
- What information we collect
- How we use your information
- How we protect your data
- Your rights regarding your personal information
By using our services, you agree to this Privacy Policy. If you do not agree, please discontinue use immediately.
1. Contact Information
Email: [email protected]
Address: 30 North Gould Street Ste. 6830, Sheridan, WY 82801, United States
2. What Information Do We Collect?
We collect two types of information:
2.1. Personal Information You Provide
When using our services, you may provide:
- Name and email address (for account creation, communication, and mailing list subscriptions)
- Billing information (processed securely via partners such as Stripe and PayPal)
- OET and IELTS writing submissions (for feedback and corrections)
- Course enrollment details (for online courses and learning resources)
- Contact preferences (for updates, promotions, and notifications)
All payments are securely processed through third-party payment providers, and we do not store your credit card details.
2.2. Automatically Collected Information
When you visit our website, we collect:
- IP address and device information (for security and analytics)
- Website usage data (such as page views and navigation patterns)
- Cookies and tracking technologies (see our Cookie Policy for details)
3. How Do We Use Your Information?
We use your data to:
- Provide OET and IELTS writing correction services
- Process payments and manage your account
- Send feedback and updates on your submissions
- Deliver online courses and learning materials
- Send important service updates, promotions, and newsletters (if subscribed)
- Improve website functionality and security
- Comply with legal requirements
3.1. Communication via WhatsApp and Social Media
Writing feedback is primarily delivered by email. However, if a student initiates communication via WhatsApp, our service provider Motivation may respond and provide additional guidance. This communication is voluntary and initiated by the student first.
Our Facebook groups, Instagram, and other social media accounts are monitored and managed by us directly, not by external service providers.
4. AI-Assisted Services & Data Processing
IELTSWritingCorrectionService.com offers AI-assisted writing corrections alongside human feedback.
- AI-generated corrections are processed based on linguistic models.
- AI feedback does not replace expert human evaluation but serves as an additional resource.
- AI services are considered delivered once the correction is sent.
- Customers can opt out of AI-assisted corrections if they prefer manual-only feedback.
We may collect usage data related to AI services to improve future performance and accuracy.
5. Data Retention & Expiry Policy
We retain data as follows:
- Account information is stored until you request deletion.
- Writing submissions are retained for a minimum of 12 months and up to 36 months, depending on the service plan.
- Course enrollment records are stored as long as the course remains active or until you request deletion.
- Payment records are stored per legal and tax requirements.
Writing correction orders and unused credits expire after 180 days. Refunds will not be issued for unused credits.
To request data deletion, contact us at [email protected].
6. Do We Share Your Information?
We only share personal data in the following situations:
- With payment processors (such as Stripe and PayPal for secure transactions)
- For legal compliance (if required by law)
- With service providers (such as website hosting and analytics)
We do not sell or rent your personal information to third parties.
7. Cookies and Tracking Technologies
We use cookies to improve website performance, provide a better user experience, and analyze site traffic. These may include:
- Essential cookies for site functionality
- Analytics cookies to track website performance
- Advertising cookies to provide relevant ads
You can manage cookies in your browser settings. See our Cookie Policy for more details.
8. Your Privacy Rights
8.1. For EU/UK Residents (GDPR)
You have the right to:
- Request access to your data
- Ask for correction or deletion
- Object to data processing
8.2. For California Residents (CCPA)
California residents have the right to:
- Request disclosure of data collected
- Opt out of data sharing (we do not sell data)
- To exercise your rights, contact us at [email protected].
9. Payment, Chargebacks & Disputes
- All payments are processed securely via third-party payment providers.
- Unauthorized chargebacks may result in account suspension. Customers must contact us first before filing a chargeback.
- Digital products and writing corrections are non-refundable once delivered.
- For full details, see our Refund Policy.
10. Security Measures
We implement security measures to protect your data, including:
- SSL encryption for secure data transmission
- Access controls to limit unauthorized access
- Regular security audits to prevent breaches
However, no system is completely secure. We recommend using strong passwords and protecting your account information.
11. Service Modifications & Policy Updates
We reserve the right to:
- Modify or discontinue any service at any time.
- Suspend or terminate accounts violating these policies.
- Update this Privacy Policy as needed.
If we make material changes, we will notify users via email or website announcements.
The latest version of this Privacy Policy will always be available on our website.
12. Contact Information
For any privacy-related inquiries, please contact us:
Email: [email protected]
Address: 30 North Gould Street Ste. 6830, Sheridan, WY 82801, United States
This Privacy Policy is subject to updates. The latest version will always be available on our website.
